Returns Policy

Returns & Damage Policy

Last updated: January 2026

At Arven Studio, every aluminium DIBOND® artwork is produced specifically for each order. We take great care to ensure your artwork arrives in excellent condition.

We support replacements for damaged or defective items in all regions we ship to, including:-

United Kingdom & Europe (United Kingdom, Ireland, Germany, France, Netherlands, Sweden, Norway)
United States
International regions (Canada, Australia, New Zealand, United Arab Emirates, Singapore, South Africa, Hong Kong, and India)

This policy explains how issues, replacements, and refunds are handled.

Made-to-Order Artwork

All artworks are custom-made to order.

As a result, we do not accept returns or exchanges for reasons such as:

Change of mind
Incorrect size selection
Colour or aesthetic preference

This does not affect your statutory rights.

Damaged or Defective Artwork

If your artwork arrives damaged, defective, or with a production issue, we will arrange a replacement at no cost to you.

Please contact us within 30 days of delivery so we can resolve the issue promptly.

When contacting us, please include:

Your order number
Clear photographs of the issue
Photographs of the outer packaging (where possible)

Please contact us using the contact form :
https://www.arven.studio/contact-us

Resolution Process

Once your issue has been reviewed and confirmed, we will arrange a replacement or, where appropriate, a refund.

Replacement artworks are produced and shipped by our fulfilment partner, Gelato.

Production and delivery times for replacements may vary depending on location.

Shipping Damage

We recommend inspecting your artwork as soon as it arrives.

If damage has occurred in transit:

Please retain the original packaging
Provide photographs to support your claim

Prompt notification helps us resolve issues efficiently.

Non-Returnable Items

Because artworks are made specifically for each order, we are unable to accept returns or offer refunds for:

Change of mind
Incorrect size selection
Differences between screen display and printed appearance
Minor variations inherent to the materials and printing process

Refunds

Refunds are issued where a replacement is not possible or appropriate.

Where applicable:

Refunds are processed via the original payment method
Processing times may vary depending on your payment provider

Payments are handled securely via Wix Payments and its authorised providers.

Further information:
https://www.wix.com/about/privacy

Third-Party Fulfilment (Gelato)

Production and shipping are handled by Gelato, our print-on-demand fulfilment partner.

Gelato is responsible for manufacturing and delivery, while all customer service and support is managed directly by Arven Studio.

Further information:
https://www.gelato.com

International Orders

For international deliveries:

Customs duties or import taxes are not refundable
Delays caused by customs are outside our control

Contact

If you experience any issues with your order, please contact us and we will assist you promptly:

https://www.arven.studio/contact-us

Every Arven Studio artwork is produced with care. If anything arrives damaged or not as expected, we will put it right.

Please just contact us to start the process.